Why Every Business Needs a Managed WiFi Provider

Mobility has transformed the workplace. Today’s employees typically roam their offices using a variety of devices to access critical business applications and resources. A 2016 study from International Data Corporation (IDC) reported that the enterprise wireless LAN (WLAN) segment grew 8.6% year-over-year in the first quarter of 2016. Several factors contributed to this increase in market performance, including the value businesses derive from managed WiFi solutions.

Key Reasons for Partnering with a Managed WiFi Provider

Implementing a high-performance wireless network requires more than simply broadcasting a WiFi signal. Most businesses lack the time, expertise and financial resources to manage their own WiFi networks. To take full advantage of a wireless LAN initiative offers, businesses – large and small – are turning to managed WiFi providers to address critical requirements:

Risk Management

Safeguarding networks and data is a top concern for businesses – the consequences of a network breach can be devastating. A Managed WiFi solution must provide strong endpoint security and authentication.


Ensuring WiFi network availability should be the business service provider’s priority. With expert management and stringent control practices, a managed WiFi provider should be able to provide 24×7 network monitoring and service level assurances (SLAs) for availability.

Lack of Internal Resources

Although businesses want increasingly sophisticated wireless capabilities, they are often faced with limited budgets, outdated infrastructure, and overburdened IT staff. With managed wireless LAN (WLAN), businesses can offload day-to-day wireless LAN network management to their service provider, allowing in-house IT staff to focus their energies on core business goals. Managed WiFi service providers should offer:

  • Technical issue resolution and help desk support
  • Priority technical support response times
  • Advanced hardware replacement
  • Multi-level reporting with detailed usage statistics to the access point level

Increased Employee Productivity

With the growing acceptance of bring your own device (BYOD) policies in the workplace, a managed WiFi solution can help ensure employees have access to the resources they need to do their jobs efficiently, whether they are using a corporate or personal smartphone.


Businesses need wireless networks that can keep pace with their growth. A managed business WiFi service provides a centrally managed and controlled solution that makes it quick and easy to add (or remove) users.

Customer Engagement

Public WiFi is no longer just a nice perk. Businesses and public venues, such as hotels, restaurants, movie theaters, and stadiums, view WiFi as a necessity — improving customer satisfaction and potentially creating engagement opportunities. A managed WiFi service is an ideal way to roll out a robust WiFi service that can address both the business and its customers.

Technological Obsolescence

Keeping up to date with the latest technology can be a daunting – and costly – challenge for many businesses. Managed WiFi service providers have the required expertise and resources to ensure timely technology upgrades that address their business customers’ requirements. Managed service providers should also be able to upgrade their access points with firmware upgrades to leverage new standards, such as 802.11ac.

Why Should You Partner with a Managed WiFi Provider?

Whether your organization is experiencing high growth or you lack the necessary IT staff to address your wireless network requirements, partnering with a trusted service provider can translate into better wireless service and potentially lower costs compared to purchasing, configuring, managing and upgrading an in-house wireless network.

FairPoint Communications offers a fully managed, business-class wireless solution with unmatched scalability, flexibility, security and reliability. You receive all the capabilities and advantages of a next-generation WLAN.

To learn more about business WiFi solutions, download FairPoint Communications’ white paper titled “How Virtual Wireless LAN Solutions Transform Business Operations.”

To arrange a complimentary, no-obligation consultation or a demo, please contact us, or give us a call at 1-866-984-3001.

Bob is the Product Manager responsible for Hosted PBX at FairPoint Communications, a leading provider of advanced communications technology in northern New England and 14 other states across the U.S.