• At FairPoint Communications, we are committed to helping businesses learn how they can become more productive, efficient, resourceful, and profitable with the right telecommunications mix. We’ve created this educational content just for you and we’re really glad you’re here.
  • cloud-contact-center

    How Custom Messages & Music-on-Hold in Your Cloud Contact System Can Help You Connect With Your Customers

    December 6, 2016

    The custom message and music-on-hold feature in your Cloud Contact Center system plays a big role in connecting with your customers. They can be played so every caller hears them,

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  • business wifi solutions

    What’s Driving Demand for Business WiFi Solutions?

    December 1, 2016

    Although WiFi solutions have been around for many years, there have been a few recent innovations – a new 802.11ac standard and, perhaps more significantly, a migration to cloud-based model.

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  • Cloud ACD

    Three Considerations for Cloud ACD

    November 30, 2016

    Cloud-based automatic call distribution (ACD) solutions eliminate the need to install, support and manage on-premises hardware-based systems. With a cloud-based model, you gain access to a valuable mix of advanced

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  • wifi solutions

    How WiFi Solutions Transform the Classroom

    November 23, 2016

    Over the years, technological innovations have had a profound impact on educational institutions. One example is wireless technology. Today, WiFi solutions allow greater mobility – and this ability to connect

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  • interactive voice response

    What is IVR & How Does It Work with ACD?

    November 22, 2016

    Interactive voice response (IVR) systems present pre-recorded voice prompts and menus to callers. These prompts and menus contain the information and options available to callers. To enter their responses, callers

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