What is a VPBX (Virtual Private Branch Exchange)?

VPBX (Virtual Private Branch Exchange) solutions continue to gain momentum for all types of companies, especially small businesses. They’re easy to deploy and offer a low cost option for business communications.

A traditional Private Branch Exchange (PBX) serves a single business and is housed at the company’s location. A VPBX, also commonly referred to as ‘Hosted PBX,’ is owned and maintained by a service provider. Because it’s “virtual,” the system connects to an Internet Protocol network such as the Internet. Employees can make and receive calls on any phone in any location as long as they have Internet access.

The features of a VPBX will vary by provider. However, most providers offer standard features such as voice mail and call forwarding. The more established providers will offer enterprise-level features including auto attendant, conferencing, voicemail transcription to email, custom messaging, music-on-hold, call preferences, reporting and more. Companies of all sizes can use VPBX to project a professional image to customers.

A VPBX provides a complete phone solution for businesses of all sizes. It’s affordable, easy-to-use, reliable, accessible from outside the office and flexible to handle growth. In addition, advanced call routing features increase efficiency and customer satisfaction.

To learn how one organization replaced an outdated, on-premise Hosted PBX solution for one-fifth the cost, download FairPoint Communications’ Maine State Music Theatre case study.

By providing more streamlined, intelligent and cost-efficient solutions, FairPoint Communications helps businesses of any size get the most from their voice applications. FairPoint offers two voice options: Hosted PBX and SIP Trunking. A cloud-based voice service, FairPoint’s Hosted PBX eliminates capital investments in telecommunications equipment. SIP Trunking leverages an organization’s existing on-premise equipment by connecting it to FairPoint’s advanced softswitch network. Both options simplify network requirements, provide access to enhanced features and lower operational costs.

For more information on FairPoint Communications Hosted PBX or SIP Trunking solutions, visit http://www.FairPoint.com/enterprise/voice/.

FairPoint Communications

President
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